;

NEWS ARTICLE

Back

Latest from Actif Sport & Leisure / Diweddaraf o Chwaraeon a Hamdden Actif

Latest statement from Actif Sport & Leisure: "A decision was made to close all our leisure centres from 19 March 2020 until the end of May. The health and wellbeing of our customers and our staff is our main priority. Please be reassured that we will ensure no customers are put at financial detriment e.g. memberships will be frozen automatically, bookings/hires will be credited or amended etc. All customers will be contacted directly and we urge customers not to get in touch directly (see details below).

Please check for updates on the website (www.actif.wales), Facebook (Actif Sport and Leisure) and Twitter (@SportCarms) pages and the new app (Search ‘Actif Sport and Leisure’ in your App Store and Google Play).  The app will be used to push out key messages affecting services during this time. Please make sure that you ‘Allow Notifications’ so that you don’t miss out on any updates.

Actif Sport & Leisure will continue to follow advice and guidance from Public Health Wales and Carmarthenshire County Council and keep all customers and staff updated of when the centres will re-open.

As the Coronavirus situation develops, Carmarthenshire County Council will be publishing all new updates, decisions and advice, as well as information about sources of help and support via the newsroom pages.

Click here to access Carmarthenshire County Council updates

 

YOUR MEMBERSHIP / EICH AELODAETH

Members should be reassured that all monthly direct debit will not be collected from the 1st April to 31st May. Please do not cancel your direct debit directly with the bank.

Ni fydd unrhyw ddebyd uniongyrchol misol yn cael ei gasglu rhwng 1af Ebrill i 31ain Mai. Peidiwch a chanslo'ch debyd uniongyrchol gyda'r banc.

SWIMMING LESSONS / GWERSI NOFIO

Please do not cancel direct debit directly with the bank. Monthly direct debits for the 'Learn to Swim' swimming lessons have been automatically stopped and these will not be collected on the 1st April and 1st May. Children's places for lessons will remain unchanged.

Peidiwch a chanslo'ch debyd uniongyrchol gyda'r banc. Mae pob debyd uniongyrchol misol wedi caei ei atal yn awtomatig ar gyfer gwersi nofio 'Dysgu Nofio' felly ni fydd y rhain yn cael eu casgulu ar 1af Ebrill a 1af Mai. Bydd lle y plentyn ar gyfer gwersi yn aros yr un fath.

INFO FOR BOOKEES / HIRERS / BIRTHDAY PARTY BOOKINGS / GWYBODAETH LOGWYR / PARTI PEN-BLWYDD

Where hirers have not run sessions due to coronavirus the following will be offered;

 - If you (hirer) have paid the invoice Actif can credit your account for the cancelled sessions so you can use for a future booking

 - If you (hirer) have not paid the invoice, you can either pay and be credited for future use or have part- cancellation

- For birthday parties booked, Actif can offer to credit you so you can re-book a party at a later date or receive a refund.

A member of staff from the centres will be in contact with hirers affected to discuss options.

Lle nad yw llogwyr wedi cynnal sesiynau oherwydd y coronafeirws bydd Chwaraeon a Hamdden Actif yn gallu cynnig y canlynol:

- Os ydych chi (y llogwr) wedi talu'r anfoneb gall gredydu eich cyfrif am y sesiynau a ganslwyd a gallwch ddefnyddio hyn ar gyfer archebion yn y dyfodol.

- Os nad ydych chi (y llogwr) wedi talu'r anfoneb, gallwch naill ai talu a chael eich credydu i ddefnyddio hyn yn y dyfodol neu ganslo’n rhannol.

Yn achos partïon pen-blwydd a archebwyd, gall gynnig eich credydu fel y gallwch ail-archebu parti yn ddiweddarach neu gael ad-daliad.

Bydd aelod o staff o'r canolfannau yn cysylltu â'r rhai y mae hyn yn effeithio arnynt i drafod yr opsiynau.

GOT A QUESTION? / OES GENNYCH CHI GWESTIWN?

To reduce the level of calls that the centres and head office receive at the moment Actif Sport & Leisure have set up an online contact form. 

Fill in the form if you have a question or query and they will do their best to get back to you as soon as possible. CLICK HERE TO CONTACT US 

Er mwyn lleihau lefel y galwadau y mae canolfannau a'r prif swyddfa yn eu derbyn ar hyn o bryd mae Chwaraeon a Hamdden Actif wedi sefydlu ffurflen gyswllt ar-lein.

Cwblhewch y e-Ffurflen os oes gennych gwestiwn neu ymholiad a bydden yn gwneud ei gorau i ddod yn ôl atoch cyn gynted â phosibl. CLICIWCH YMA I GYSYLLTU Â NI DRWY E-FFURFLEN

img